Frequently Asked Questions


I travel frequently. Can I access and play on my account from different geographical locations?

Yes, you can access your account and play from different locations worldwide. Our casino supports global gameplay, whether you're at home or traveling.

What kind of account verification process do you have?

Our account verification process is designed to ensure the utmost security. It usually involves identity verification through a valid ID document and proof of address.

Can I change the currency of my account after registration?

The account currency is usually set at the point of registration and cannot be changed later. However, you can still deposit, play, and withdraw in Bitcoin or other supported fiat currencies.


How long do withdrawals typically take?

Bitcoin withdrawals are usually processed within an hour, subject to network congestion. Fiat currency withdrawals can take anywhere from a few hours to a few days, depending on the payment provider.

Are there any limits on how much I can withdraw at once?

Yes, there are limits on withdrawals to ensure fair play and security. These limits depend on your account status and the payment method you're using. Please check our payment terms for more information.

Can I cancel a withdrawal request if I change my mind?

Yes, you can cancel a withdrawal request from the "Withdraw" section of your account, as long as the withdrawal hasn't been processed yet.


Can I check the RTP (Return To Player) for your games?

Yes, the RTP for each game is listed in the game's rules or information section.

Do you offer any high stakes tables or VIP games?

Yes, we do offer high stakes tables and VIP games for players looking for larger bets. Check our "High Stakes" and "VIP" sections for these games.

Can I play multiple games at the same time?

Yes, our platform supports multi-game play. You can open different games in separate tabs or windows.


Do you offer any exclusive promotions for Bitcoin players?

Yes, we have special promotions exclusive for Bitcoin players. Please check our "Promotions" page regularly for these offers.

Are there any bonuses for high roller players?

Yes, we offer special bonuses for high roller players. Please contact our customer support to learn more about these offers.

Can I withdraw my winnings before fulfilling the wagering requirements of a bonus?

If you choose to withdraw your winnings before meeting the wagering requirements of a bonus, you will forfeit the remaining bonus balance. Please read the bonus terms and conditions for more information.


How do you secure transactions to protect against potential hacking attempts?

We implement state-of-the-art encryption technology and use secure servers to protect all transactions and personal information. We also adhere to stringent data protection regulations.

What measures do you take to ensure the fairness of games?

Our casino uses provably fair technology. This cryptographic technique allows players to verify the fairness of each game outcome, ensuring no results can be manipulated.

Do you allow the use of VPNs (Virtual Private Networks)?

Yes, we allow the use of VPNs for players who prefer this extra level of privacy. However, please respect the online gambling laws of your jurisdiction.

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